Declaration of accessibility

Declaration of accessibility

The National Police Headquarters (NPHQ) hereby that it will ensure accessibility of its website pursuant to the provisions of the Act of 4 April 2019 on accessibility of websites and mobile applications of public entities. The declaration of accessibility applies to the following website: info.policja.pl.

Date of website launch: 2011-05-23

Date of last important update: 2013-04-29

The website is partially compliant with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities due to non-compliances or exclusions listed below.

  • The website contains documents that:
    • come from different sources;
    • are very extensive and were generated in different organizational units, which affected their final form, including the content of the document;
    • have been published in accordance with the rules applicable in another institution;
    • their structure cannot be changed;
    • had been published before the Act on Digital Accessibility came into force.
  • Not all images and graphics have correct alternative texts, and not all tables are properly marked with headers and titles. We provide training to our editors as we want them to be able to add content that meets accessibility standards.
  • Due to system limitations of the website, not all content elements are marked with a lang tag.
  • Not all the videos that we post on our website have extended subtitles and audiodescription.
  • The website contains videos that have not been subtitled due to the fact that they had been published before the Act on Digital Accessibility came into force.
  • Due to technical limitations, "virtual walkthrough" applications and content evaluation system are not available.

The declaration was made on 2020-09-22 on the basis of a self-evaluation conducted by a public entity.

Standard keyboard shortcuts can be used while navigating the website.

Feedback and contact details

In case of problems with website accessibility, please contact us at the e-mail address dostepnosc-cyfrowa@policja.gov.pl.You can also contact us by calling 47 72 144 68. Using the same contact details, you can request unavailable information or complain about lack of accessibility.

Everybody has the right to request the accessibility of a website, mobile application, or any element thereof. You may also request information in alternative forms of access, for example reading a digitally inaccessible document or describing the content of a film without audio transcription, etc. The request should include the name of the person making the request, information which website or mobile application it concerns, and the contact method. If the person requests information in an alternative form, they should also specify the most convenient form of presenting this information. The public entity should execute the request immediately, not later than within 7 days from the date of the request. Should it not be possible to meet this deadline, the public entity shall immediately inform the requesting party on the date when it will be possible to execute the request, however, this deadline may not be longer than 2 months from the date of the request. Where digital accessibility cannot be ensured, a public entity may propose an alternative way of accessing information. Where a public entity refuses to comply with a request for accessibility or an alternative means of accessing information, the requesting party may lodge a complaint about the accessibility of a digital website, mobile application or element of a website or mobile application. If this procedure results in no effect, a request may be also submitted to the Commissioner for Human Rights.

Link to the website of the Polish Commissioner for Human Rights.

Architectural accessibility

The main building of the National Police Headquarters, where visitors may settle their cases that the NPHQ is competent for is located at 148/150 Puławska Street in Warsaw. The building is marked with street name and number on the fence from Broniwoja Street, Ksawerów Street and Puławska Street and an information board on the building.

The main entrance is accessed by stairs, the beginning and end of which are clearly marked in a contrasting way. By the stairs to the main entrance on the right there is an elevator for people with disabilities, including those in wheelchairs. There is a call-bell on the right side of the main door.

In the main hall, passenger traffic control point and a pass office are located. The Pass Office is located on the left to the entrance and is marked "PASS OFFICE". The staff of the pass office is not trained in sign language. To the left of the entrance, there are two telephones, one of which is positioned at a height that allows a person in a wheelchair to use it. You can use them to call a police officer or a police employee.

The visitors may not move unattended inside the building. Visitors are taken from the Pass Office and move inside the NPHQ premises in the presence of a police officer or NPHQ employee (the person picking the customer up). The transition from the pass office to the further part of the building is secured by gates, through which a person in a wheelchair can pass. Other parts of the building are accessed by stairs, the beginning and end of which are clearly marked in a contrasting way. These stairs can be walked by means of a stair platform.

Visitors can be attended to in the visitors' reception rooms, which are located on the right side of the pass office. The access to the visitors' reception rooms is adapted to the needs of people on wheelchairs.

There is an elevator in the building. There are floor number signs in the entire building.

The restroom for visitors is located on the first floor, to the left of the entrance. The restroom is not adapted to the needs of people on wheelchairs.

In front of the building, in the parking lot at Broniwoja Street, there are 3 parking spaces for people with disabilities.

Visitors may access the building and all its premises with an assistance dog and a guide dog.

There are no induction loop systems in the building.

There are no sound devices in the vicinity of the building to guide blind and partially sighted people.

There are no Braille markings in the building.

A sign language interpreter is available in accordance with the provisions of the Act on sign language and other communication aids (Journal of Laws of 2011, No. 209, item 1243). To find out how to use the free sign language interpreter service, please visit Information on means of aided communication.

The accessibility coordinator at the National Police Headquarters is Ms. Marta Krasuska.

Contactt: 

National Police Headquarters
ul. Puławska 148/150 02-624 Warsaw, Poland
tel. (47) 72 157 44
email: dostepnosc.kgp@policja.gov.pl

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